• Log into your secure Owner’s account and click on the option to make a one-time payment or automatic payments each month. You can send payments up to 11:55pm the day prior to being late and your payment will be credited immediately — even if it takes a day or two for the actual funds to appear in our account due to a weekend, holiday or just after-hours transactions that post once the banks open again.  Watch the video below and make sure you have your checking account and bank routing numbers with you.

• Log into your secure Owner’s account then watch this two-minute video and complete the three easy steps to update your automatic payment.

Yes ... There are several rules surrounding pet ownership and documentation.

• No more than two pets per unit, whether dogs or cats;
• Dogs cannot weigh more than 30 pounds;
• Owners must provide the name, breed, type, color, and size of each pet to Mgmt upon arrival and update this information annually prior to March 31st, ESA animals included; 
  
• View the full Pet Rules... (see #18)

• Each unit has been assigned one numbered parking space. Contact the Mgmt Office if you forget or don’t know your assigned space number.

• In any non-numbered space anywhere on the property located towards the entrance of the community or along the left side of SandyBrae Ct or in front of the townhomes on Fairway Dr.

• We’d prefer that you were neighborly and leave a note for a while to allow time for someone who may just be there temporarily. After a reasonable bit of time, residents may contact the towing company — Ewing Towing at (302) 366-8806.

• You can contact the office and provide a description of the vehicle. if we know who the car belongs to, we will send a violation notice or have the vehicle towed if necessary. Always be safe and don’t confront others creating a larger issue.

• Residents are free to use another service but the HOA currently provides "expanded basic service" from Comcast (800-Xfinity) and one cable box. You’ll need to contact Comcast directly to set up an account and obtain your desired type of equipment to access the service. Be aware that although the HOA provides access to cable stations, any additional adapters, boxes, and DVR’s will be placed under your individual bill along with any other subscription services you request such as phone, internet, premium channels, or special events, etc.

• Although the Assoc. currently contracts to provide "expanded basic service" from Comcast (800-Xfinity). You’ll need to contact Comcast directly with any equipment or service-related issues.

• The HOA does not perform any maintenance inside your unit. However, there are some times that we may need to access your unit to diagnose or repair a problem with a common element that runs through or adjacent to your unit.

• LGCA does not supply Unit or Mailbox keys as they transfer between Seller/Buyer and the HOA never receives a key for them. So, when they break or stop working, we usually just suggest owners replace it with the standard $6 universal lock from Home Depot.  Here’s the link …
  https://www.homedepot.com/p/Prime-Line-National-Keyway-Nickel-Mailbox-Lock-5-Cam-Opens-Counter-Clockwise-90-Deg-Rotation-S-4573/202258446
  As for how … Insert a flat-headed screwdriver like a key and twist it until the clip on the back of the lock releases. The door will open allowing you swap out the lock. Install instructions are included in the package and takes two minutes.

• Additional or replacement building fire door keys may be purchased from the Office for $5.00 each. Fire Door Key charges are non-refundable, even if the key is later returned.

• The Assoc. does not provide recommendations on vendors, contractors, handymen, or repairmen.  Good info can be found at www.Angie.com, www.HomeAdvisor.com, www.Thumbtack.com, and plenty of other reputable websites.

• Regular trash pickups occur each Monday & Thursday.
• Recycling pickups occur on Wednesdays.
• Holidays and extremely bad weather will delay service by one day.

• Please contact the Mgmt office so we can arrange a large (or bulk) item pickup with the trash vendor.  Sometimes there may be a charge and sometimes they will not take certain items (construction materials, propane tanks, appliances, older TVs, etc.). Let us know what you have and we will try to make arrangements for you with the community trash vendor or put you in contact with a private vendor to haul your items away.  If using a private vendor, they will be able to quote you both a time and price for removal; owners will be billed directly by the private vendor.

• Unfortunately, due to the building's plumbing setup, and the bylaws, condo unit owners cannot have a washer and dryer in the unit.
• If you happen to live in a townhouse unit (not a condo) you are free to install any type you'd like!

• The condo buildings each have a central gas water boiler in the basement. Hot water is pumped through pipes to the unit's heating system each with its own thermostat. Separate from that, hot water for sinks and showers are also centralized with two, 190-gallon/hr commercial recovery units that provide hot water for the entire building.
• Central Boilers are turned on in early October and off in early May.  Owners receive a bill directly from the utility company for only the air conditioning as heat and hot water are included in the condo fee.
• Townhome owners have and pay separately for their own individual systems and receive a discounted rate on condo fees for this reason.

• Top-floor residents may have to bleed the air that gets trapped in the system after being off over the summer months when first turning on their heat. To do so, follow these quick steps but be sure not to bleed your line too long, or often, as it lowers the overall pressure in the system and could cause other units to lose heat.
• First, be sure your water valves are open to receive the hot water coming from the boiler. Valve handles should be in-line with the pipe for open or with the handle across the pipe to be closed. (see image)
• One pipe will be coming from the boiler (with hot water and be much warmer), and the other is the return coming out from your system going back to the boiler. This will be cooler as the water has been cooled by going through your heating unit.
• Look for one of the bleed valve types below.
  
• Unscrew the cap, grab a rag, and press the valve in like you would on a bicycle tire to let all of the air out until you feel a trickle of warm water coming through. Best to have a second towel or rag handy to catch any drips.
• Replace the cap and be sure your heating is on and your thermostat is set above the current room temperature. It may take 5-10 minutes for the pipes to heat up while your unit runs to warm the room.
• Other tips:
  • Don't feel the air coming out of the vent as it's not as warm as body temperature. It's better to place a  small thermometer in the vent to get an accurate reading.
  • Replace your thermostat batteries each year if you have a newer-style programmable device.
  • Don't forget to change your air filter at least once a quarter (but, monthly is better if you have allergies, pets or kids!) 

• Yes! If the weather outside is warm enough that you need to turn on your AC before the boilers are shut down for the spring, just be sure to take these few extra steps:
  • Turn off the valves that bring hot water from the boiler to the air handler in your hallway HVAC closet. (handles should be moved to go across the pipe, not in line with it.)
  • Change your thermostat from Heat to Cool.
  • Change the temperature setting to a lower number than the current room temperature.
  • Be sure to open or adjust any vents you may have closed or changed for winter operation.
  • Don't forget to open those valves for heat again next winter!

• Each townhouse has its own gas forced-air heating system inside the 1st-floor closet and A/C condenser in the front of the unit. Your thermostat controls only your unit all year-round.  Owners receive a bill directly from the utility company as those charges are not included in the condo fee for townhouse owners.

• Unfortunately not, as all of the common spaces are either in the form of hallways and stairwells or boiler & mechanical rooms.